Failed generations
If a generation fails due to a problem on our side, the credits are automatically returned to your balance, usually within a minute. No ticket needed.
Generations rejected by content moderation are not refunded, because the prompt was screened before spending credits.
Duplicate or incorrect charges
Duplicate payments and charges made after a confirmed cancellation are refunded in full to the original payment method within 5–7 working days.
Subscriptions
You can cancel any time; access continues until the end of the paid period. We do not refund partially used billing cycles.
If you cancel within 48 hours of a first-time subscription purchase and have used fewer than 10 credits, we will refund that payment in full.
Credit packs
Unused credit packs can be refunded within 7 days of purchase. Partially used packs are non-refundable but stay valid for 12 months.
How to request a refund
Email support@qiroq.com from your account address with the invoice number. We respond within two working days and process approved refunds to the original payment method.
Questions about this document? Email support@qiroq.com and we'll respond within two working days.